Summary We understand that having a well-manicured lawn is important to you, and it is important to us too, so we have made it easy to communicate with your Pro in our customer portal. You can contact your Pro with specific or special instructions for your property such as grass length preference, tricks to opening your gate latch, or to ask if they have an estimate on when they will arrive. Select Support at the top of your screen, then click Message My Crew in the Other section.
What is in this article
- How do I contact my Lawn Love crew?
- How do I change my Pro?
- How do I rate my Pro?
- How do I tip my Pro?
- FAQ
How to
How do I contact my Lawn Love crew?
- Once you are logged into your account select Support at the top of the screen on the right side.
- In the Other section select Message My Crew.
- Select the CONTACT CREW button.
- Type your message for your Pro in the white box with the green border.
- After typing the message to your crew select SEND MESSAGE, and the message will be instantly sent to your crew.
- You can also access the Message My Crew feature by selecting the three dots on the right side of My Scheduled Services.
- Select Message My Crew at the top of the drop-down menu that appeared, after that follow steps 4 and 5 to send a message to your Pro.
How do I change my Pro?
- Your crew will always be the same unless you decide to change them or your Pro has a conflicting schedule. To change your crew log into your Lawn Love account using your email address and password.
- Select Support in the top right side of your screen.
- Select Change My Pro in the Report an Issue section of the menu.
- Before changing your Pro please read What to Expect. Once you have finished reading select OK to continue.
- If we are already looking for a new Pro, you have a pending one-time reschedule or have asked a Pro to return for an issue you will not be able to proceed to the next page.
- Choose the Address of the property that requires a new Pro and the reason for changing the Pro from the drop-down menu.
- If you only have one property, the address is auto-filled.
- Next, you will Choose the Pro to change by selecting the radio button beside the Pro's name.
- If you have multiple Pros assigned to different services you will only be able to change one Pro.
- Changing a Pro will not automatically assign the job to another Pro. You will have to wait for another Pro to accept the job.
- If you choose Incomplete Job or Quality Issue you will be asked if you want to let the Pro fix the issue for the lawn mowing service.
- If you select Other, you will be asked to Specify Pro change reason.
- If your scheduled service is within 48 hours, you will see a pop-up to let you know We'll Change Your Pro After Your Next Service.
- If you requested to change the Pro less than 48 hours from your scheduled date, the Pro currently assigned to the service will complete the scheduled service.
- After the scheduled service is complete we will look for a new Pro.
- Select the green Submit Request button at the bottom of the screen.
- You will not be able to proceed if the required fields are not filled out.
- You will be taken to the confirmation page. Click OK
How do I rate my Pro?
- This pop-up should appear when you log into your account.
- If it has been longer than five days since the service was completed the option is no longer available.
- If you did not see the pop-up or you exited the website before rating your Pro you can select the three dots on the right side of My Scheduled Services.
- Select Service Details from the drop-down menu that appears.
- Under Additional Services Options select Service History.
- Next to the recently completed service click on the RATE SERVICE button.
- After clicking RATE SERVICE this pop-up will appear. Select the number of stars you would like to rate your Pro.
- If you rate your Pro four or five stars you will be given the opportunity to tip your Pro.
- If you give a three-star rating or less you will be asked to leave feedback.
- Bad Job
- Nobody showed
- Scheduling issues
- Partial Completion
- Property Damage
- Gate left open
- Other
- When you select Bad job, Nobody showed, or Partial completion you will be able to dispute the service and receive a fix or a $15 credit.
- You can also rate your Pro from the email sent to you went the service was completed. The subject title of the email is Your Lawn Mowing was completed. Please rate your experience.
How do I tip my Pro?
- This pop-up should appear when you log into your account.
- If it has been longer than five days since the service was completed the option is no longer available.
- You must rate your Pro 4 or 5 stars to be able to apply a tip.
- Write a review for the Pro. Your review may be featured on the Lawn Love website.
- You have two options to give a tip. First, you can choose from a pre-calculated percentage amount.
- The second option allows you to enter a custom tip amount when you select Other.
- If your Pro is one of our Platinum tier Pros, you will see a note saying that Lawn Love will match your tip.
- Select Submit Rating to send the rating and tip.
FAQ
- How do I skip my next Lawn Love mow?
- Where can I see when my next Lawn Love appointment window is?
- How do I change my Lawn Love mowing frequency?
- How do I change my Lawn Love service window?
- What do I do if I am unhappy with my Lawn Love crew's work?
- What do I do if I have an issue with my lawn mowing service?