How do I reject a long grass report over 12 inches?

Summary If the grass is over 12 inches in most parts of the yard, the pro can submit a long grass report. Once that is submitted, you will receive a notification through SMS or email. To review it, please click on the Long Grass Report link that is included in the notification that you will receive. 

How to

1. To go over your Long Grass Report, select the Long Grass Report on the email that you received and it should prompt you to step 3.
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2. You can also log in to your LawnLove account and under My Scheduled Services, select the REVIEW & APPROVE button. 
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3. On the Long Grass Report screen, you will be able to review the photos the pro submitted as well as the price of this one-time long grass service. 
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4. If you want to know more about how we decide the pricing, you may click on Learn more about long grass pricing under HOW DOES LONG GRASS PRICING WORK?
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5.  There will be two options available, REJECT SERVICE AND SCHEDULE SERVICE. 
   • Select REJECT SERVICE if you do not agree with the Long Grass Report.
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6. You will be directed to the Reject Service screen where you will be asked to enter additional details about why you are rejecting the service.
   • If you or someone else is doing the mow for you, please make sure to have it done before the next scheduled mow. Otherwise, the next Long Grass Fee will be higher which you will be required to accept to prevent your mowing services from being canceled. 
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7. After typing your explanation for rejecting the service, select the SUBMIT button below.
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8. Lastly, a message will pop up at the bottom of the screen.
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