Summary A Long Grass Fee Report, LGF report, is sent to you through email or SMS when a pro reports long grass. There will be a link to review the report in the notification. The LGF report will include photos and the details the pro submitted. The pro will mow immediately when they report that the grass was under 12 inches according to the LGF policy. You may dispute the long grass fee under 12 inches if you do not agree to it. If the grass is over 12 inches you will be sent a quote to approve or reject. The possible reasons for the dispute are below.
What is it
- If you have recently reactivated your service or if this is a first service, you may not have a valid reason to dispute.
- If reactivating your account after a while of not being mowed or you are a new customer, then you may be responsible for the long grass fee.
- Did previous pro(s) cause the delays?
- Did the pro skip or reschedule the previous service?
- You may not be responsible for the long grass fee if a pro skipped or rescheduled the service causing it to be long.
- You may be responsible for the Long Grass Fee, LGF, if the pro either reported a property obstruction, inclement weather, or the date of service was changed by you.
- Did the service occur according to the schedule and current mowing frequency?
- You may need to switch to a lower frequency such as weekly if you were charged a LGF even though the schedule was followed.
- The monthly frequency is available during the winter months. If you are on a monthly frequency, you may switch to a biweekly or weekly frequency.