What happens if I receive payment failure?

Summary If your payment for your most recent service did not go through, Lawn Love will notify you through the online portal so that you can keep your services going without any interruptions. Select Update Payment and add your payment information in to update your card on file.

Note

• On January 9th, 2023 the price of a new, reactivated, or unpaused lawn mowing service will increase.
  • The lawn mowing fee will have an average increase of 7.2% or a $3-$15 price increase.
    • Most customers will see a $3 increase.
• This will not impact existing active recurring services unless the services are paused or canceled. 
• Trust and Safety Fee - The Trust and Safety Fee will increase from $1.99 to $2.99.
  • For new and reactivated accounts, the increase will be from January 9th onwards.
  • For existing accounts, the increase will be from March 20th onwards.
    • Customers who are still at the $1.99 fee will have their current service at the current rate but will be updated to $2.99 for the next service.

How to

1. If you receive a notification on the app that says Uh-oh! The charge for your last service didn't go through, you can select Update Payment to add your payment information to keep your service going. If your account is canceled and you want to reactivate, go to step four.
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2. Add your Card Number, Exp. Month, Exp. Year, and your CVC number.
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3. Select UPDATE PAYMENT METHOD. Your payment has been updated! 
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4. If your account is canceled and you would like to reactivate your services select ACTIVATE YOUR SERVICES.
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5. Select your frequency.
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6. Select your Preferred Start Date.
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7. Select Update to add your new payment information. Follow steps two and three and then go to step eight. 
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8. Select the box next to I agree to Lawn Love's Long Grass Policy.
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9. Select Complete Booking. Your payment is updated and your services are reactivated. 
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FAQ

• If you have a payment failure, you will be notified by text, email, and a push notification once a day for four days and then you will be notified biweekly after that.
• Your account will be canceled after the third day of notifications.