Intro
To guarantee Customer satisfaction, Lawn Love provides the option to report a problem with a completed service. If you encounter an incomplete service, believe the service was marked complete incorrectly, or are unhappy with the provided service, you have the option to report this thru your Lawn Love app. We will promptly investigate the matter and take appropriate actions to ensure the issue is resolved to your satisfaction.
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Before You Begin
- Install the Lawn Love app.
- via Google Play for Android
- via App Store for iOS
- Log in to your account through your App.
Reporting a Problem with a Service
- Log in to your Lawn Love app.
- Select the Service icon found at the bottom of your dashboard.
- A message will pop up informing you that your lawn mowing service is completed on the specified date.
- To initiate the dispute process, rate the service with three stars or less.
- All disputes must be reported within five days of the service being marked as complete.
- After five days, the normal growth rate of the lawn can make it challenging to determine if any additional work was completed. It's important to report any disputes promptly within our five-day timeframe.
- Be sure to finish the dispute process from start to end to avoid errors.
- Select your feedback for the service:
- My Pro did a poor job
- My Pro only completed part of the job
- My Pro never showed up
- There was damage to my property
- Select Submit Review.
- Select the quality issue you experienced:
- Uneven mow
- Missed spots
- Bad edging
- Issue blowing
- Grass too long
- Other
- Select Next.
- Select the location of the issue in your property:
- Full yard
- Front yard
- Left side
- Back yard
- Right side
- Other
- Select Next.
- Upload photos of the service issue (optional).
- Select Send.
- A message will pop up asking you to choose how you would prefer us to address the issue:
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Fix issue
- If you select this option, we will contact your Pro to schedule a return visit and address the problem. The Pro will have 24 hours to respond and agree on a day to come back and resolve the issue at your property. In case the Pro is unable to fix the problem, we will find an alternative Pro to return and fix the issue.
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$15 Credit
- If you select this option, a $15 credit will be immediately applied to your account. The Pro will not return to fix the issue but will address it during your next scheduled service.
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Fix issue
Reporting a Problem Without Rating the Service
- If you do not see the pop-up to rate the service you can report a problem from the Profile tab.
- Under Support select Get help with a question or problem.
- At the bottom of the Lawn Love FAQs screen select Still Need Help?
- From the Support screen select Report a problem with a service.
- Select the service you have an issue with.
- Select the issue from the Help Desk drop-down menu.
- Select where the issue is on your property and select Next.
- Uploading photos is optional but helpful. Select Send.
- A message will appear asking you to choose how you would prefer us to address the issue:
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Fix issue
- If you select this option, we will contact your Pro to schedule a return visit and address the problem. The Pro will have 24 hours to respond and agree on a day to come back and resolve the issue at your property. In case the Pro is unable to fix the problem, we will find an alternative Pro to return and fix the issue.
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$15 Credit
- If you select this option, a $15 credit will be immediately applied to your account. The Pro will not return to fix the issue but will address it during your next scheduled service.
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Fix issue
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