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Our Long Grass Fee policy is in place to make the process of getting your yard mowed more efficient and to compensate our awesome Pros. It takes the Pro longer to mow and puts an additional strain on the equipment to mow grass over six inches high.

Long Grass Fee 15 inches and under

If your Pro reports your lawn is between 9 and 15 inches tall, we will add a one-time fee. 

Long Grass Fee over 15 inches

• You will receive a notification via email and SMS if your Pro reports Long Grass over 15 inches for the property.
• If the grass is over 15 inches you will have to approve the Long Grass Fee before the Pro can mow.
• In the Long Grass Fee Report, you will see the days your Pro can return. 
  • Select the day you would like the pro to return to mow.
  • As the days pass they will no longer be available. 
  • Once you select a date and accept the fee the Pro will be notified and scheduled to return.
• If the Long Grass Fee is rejected or expires, Lawn Love's Customer support will reach out to you to see how you would like to proceed. 
• The Long Grass Fee will expire the day before the last day the Pro said they could return. 
• When rejecting the Long Grass Fee please tell us why you are rejecting the fee and how you would like to proceed.

We have enough confidence in our work that we don't need to lock you into a contract. But we're constantly striving to give our customers the best service possible. To meet this goal, we ask all our customers to stick around for at least the first 3 cuts so we can show you just how great our services can be!

Our 3-cut minimum also gives your Pro time to learn your property. Not happy with something on your first service? Send them a message by selecting "Message My Crew" on the support screen on your account.

If you're unhappy with your Pro, use the support screen on your account to request a crew change, and we'll gladly find you a new crew.

The 3-cut minimum only applies to lawn mowing, not to the other services we offer, such as bush trimming, tree care, leaf removal, aeration, cleanups, fertilization, weeding, and mulching.

Our Trust & Safety fee helps cover Lawn Love's ongoing review of the business information and licensing, if any licenses are required by local laws, of the lawn care Pros you engage through the platform.

This fee only applies to lawn mowing, but it also covers the crews while performing the other services we offer such as fertilizing, weeding, bush trimming, tree care, and more.

This fee is mandatory and cannot be waived.

 
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