Intro
Your lawn may have organic debris that covers the yard and makes mowing impossible until the yard is cleaned up. When this happens, your Pro can report a Required Service to complete before the Lawn Mowing Service can be performed.
Q&A
What is a Required Service?
A Required Service involves removing organic material such as leaves, sticks, branches, etc. except grass on your lawn. This debris may cover the lawn and make mowing impossible until the yard is cleaned up.
Required Service is interchangeable with Required Cleanup and Cleanups. Different terms may be used in your Lawn Love web account and App, but they refer to the same concept.
What is the difference between Required Service and Recommended Service?
Recommended Service is a service recommended by your Pro that aims to address any potential issues, enhance the overall appearance, and promote the long-term health of your lawn.
Required Service, on the other hand, is a service that the Pro needs to complete before they can mow your lawn. If you decline a Required Service, your mowing service will automatically be canceled.
What are the types of Required Services?
There are two types of Required Services:
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General Cleanup - this is for when your yard has organic debris that will prevent your Pro from mowing such as limbs, branches, vines, etc. except grass.
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Leaf Cleanup - this is for when there are too many leaves in your yard for your Pro to mow.
What if the lawn has inorganic debris?
Inorganic debris such as plastic, glass, bottles, furniture, or toxic materials like batteries and oil are considered property obstructions.
Does the Required Service include mowing?
A Cleanup does not include mowing or removing long grass from your yard.
What if the grass is too long?
If your Pro cannot mow due to long grass, they would report it as Long Grass.
Is the Required Service included in the lawn mowing price?
No, Required Service is charged separately.
Will I get notified if my Pro submitted a Required Service?
Yes, you will receive emails, push notifications, and SMS about the Required Service. If you do not review and approve the quote, your service will be canceled.
What will happen if I decline the Required Service?
If you decline the Required Service, your account will be canceled, as your Pro cannot service your lawn without doing this cleanup.
What will happen if the Required Service quote expires?
If the quote expires, your account will be canceled.
Is the price of the Required Work the same for all your Customers?
No, the quote will depend on a Pro's estimation of work which is why the price of a Required Work can vary from one Customer to another.
What happens to related services if the Required Service date changes/is rescheduled?
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