Intro
Lawn Love offers a variety of services to fulfill all of your lawn care needs. These are split into two categories, Basic Lawn Mowing Services and Additional Services. This is a list of the most common questions Customers have.
Q&A
Can I see the prices for each service?
Lawn Love provides services with up-front pricing and services where the Pro will assess the job first during your scheduled mow before providing a quote for your approval.
If you do not see the service you need, select Other in the app.
Can I order Additional Services while my account is on Pause?
Yes, you can order Additional Services while your account is paused.
Is my requested service confirmed once I add it?
If you request a service and your Pro is unable to do the job, we will inform you via email.
What are Lawn Love's pre-priced services?
Be sure to include all the necessary information on the service you request.
What services need to be priced by the Pro?
For services such as Mulching, Tree Care, Landscaping, Cleanups, and others, the Pro will assess the job during your scheduled mow before providing a quote for your approval. This allows the Pro to accurately evaluate the specific requirements and conditions of your lawn or property, ensuring that the quote is tailored to your needs.
If the service you need is not on the list, click the prompt at the bottom of the service list that says Request information for another service:
- Cleanups
- Drainage Installation
- Fence Repair
- Flower Planting
- Garden Maintenance
- Gutter Cleaning
- Haulaway
- Landscaping
- Lawn Seeding
- Mulching
- Outdoor Light Installation
- Pressure Washing
- Rock Installation
- Sodding
- Sprinkler Repair
- Shrub or Tree Planting
- Stump Grinding or Removal
- Tree Trimming
- Tree or Bush Removal
- Weeding
What is a Frequency?
- One-time
- Bi-weekly, which is every 14 days
- Monthly, which is done every 28 days
- Bush trimming is set to monthly automatically if you will not specify the frequency upon signing up for the service.
- Bi-monthly, done every 56 days.
What if I am not sure about what kind of service to add or if I do not know what details to put?
You can contact our Customer Support for assistance.
When will my Additional Services be scheduled?
If your Lawn Mowing Service is not paused, the Additional Service will be scheduled on the date of your next service. If your Lawn Mowing Service is paused, the Additional Service date will be set to three days after the order is placed.
What is included in the Lawn Mowing service?
Our basic service includes:
- Mowing your lawn
- Trimming the edges of the perimeter with a string trimmer
- Blowing clippings off all hard surfaces
The service will be completed on the scope of your yard selected. So if you choose front yard only the Pro will only complete these services in your front yard.
You can update your scope by doing the following:
- Go to your Profile tab in your app.
- Under Account select Property Information.
- Under Do you require regular maintenance on the whole property or only part of the property (e.g. front yard only)? select the scope desired.
What services are available other than Lawn Mowing?
Pre-priced services are called Instant Quotes (IQ) which are listed below:
- Bush Trimming
- Flower Bed Weeding
- Leaf Removal
- Aeration and Over Seeding (AOS)
Services that need to be manually priced by the Pro are called Manual Quotes (MQ). The availability of some services depends on your area.
- Gutter Cleaning
- Landscaping
- Lawn Seeding
- Mosquito Control
- Mulching
- Pressure Washing
- Sodding
- Shrub or Tree Planting
- Tree Trimming
- Weeding
- Flower Planting
- Rock Installation
- Drainage Installation
- Tree or Bush Removal
- Stump Grinding or Removal
- Garden Maintenance
- Sprinkler Repair
- Fence Repair
- Outdoor Light Installation
- Haulaway
- If the service you need is not on the list, click the prompt at the bottom of the service list that says Request information for another service:
If I order an Additional Service will my regular Pro do the service?
In most cases, your regular Pro will be assigned to the Additional Service you requested unless they do not have the equipment needed to perform the job or they are not available.
If I order an Additional Service will it be done the same day as my Lawn Mowing?
Yes, it will be scheduled on the same day as your Lawn Mowing unless:
- You request a different day
- The scope of the job is too large to be done on the same day as the Lawn Mowing service.
How are the prices of services determined?
Lawn Mowing services are calculated by the square footage of your property.
A few of the Additional Services are pre-priced using the information you provide. Bush Trimming, Flower Bed Weeding, and Leaf Removal are pre-priced, and use the information you entered when requesting the quote.
Other services will be priced by your Pro when they are at your property for the next Lawn Mowing.
Do you service pools?
Pool services are available to limited markets.
- It is not available in your area if it is not on your browse tab.
- Pool services will not be conducted by Lawn Love Pros.
- Pool services are performed by partners in collaboration with Lawn Love.
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