Unfortunately, we're not able to provide a specific arrival time within your two-day window. Between traffic, weather, and other unexpected situations, our crew's schedules are constantly shifting. However, we can confirm that you can expect service within your scheduled two-day window. 

For a timeframe please contact your Pro. 

You will receive alerts of your upcoming services via email and text. You will receive these upcoming service alerts with enough time to make schedule changes if needed and still abide by the 48-hour schedule change policy.

As long as it is within 48 hours of the scheduled service you can change it. 

We suggest contacting your Pro via the Inbox or skipping your service in the app. 

 

We set a 2-Day Service Window because our Pro's schedules are constantly shifting due to unexpected delays such as traffic, weather, equipment, or health issues.

The Pros may have many different types of jobs throughout the day, which take them anywhere from five minutes to five hours to complete and we cannot predict when they will be finished.

We encourage you to contact your Pro directly via the Inbox to ask about your appointment time.

It is important to make sure your lawn is accessible during the 2-Day Service Window to ensure there will be no delays to your service.

 

A service cannot be skipped the same day it is scheduled. If a service needs to be skipped the same day, contact your Pro immediately via the Inbox on the app or website.

If your service is scheduled for more than 48 hours, you can skip it by going to your service details and selecting Skip in the app.

 

As long as the service is recurring and not a one-time service, you can skip services scheduled more than 48 hours away on the app.

You will receive an email whenever your Pro accepts or declines your One-Time Reschedule.

 

It means that the Pro was unable to respond to your request within 24 hours, and the request expired. If a One-Time Reschedule request expires, the service will not be rescheduled.

 

There won't be notifications for Service Day or Service Window changes. You can check the app to see if the Pro accepted or declined your request.

There are two reasons why your request to change the Service Window or Service Day was moved to the following week:

• The request was sent for a service scheduled for less than 48 hours.
• The Pro was unable to respond to the request within 48 hours and it expired.
  • Expired requests for changing the service window are automatically approved.

 

If you just signed up, reactivated, and/or we are looking for a new Pro to do the service, the status will show as Pending Service & Pending Pro until a Pro is assigned.

A Service Note will appear on your Lawn Mowing screen that says: We are looking for a Pro to complete your lawn mowing service. You will be notified once a Pro is assigned.

 

If the Required Service date is moved earlier, the related service will not change its scheduled dates. If the Required Service date is moved later, the related service will adjust accordingly to maintain the same-day gap between services.