No, you cannot choose a pause date. The system will pause until the beginning of the spring which is in March. If you want to suspend service for a short period of time, you can skip services.

You can pause your services at least 48 hours before the next service is scheduled.

Yes, you can unpause any time you feel your lawn needs to be serviced. If your Pro from last season is unavailable, the system will look for a new one. Your Lawn Mowing subscription will show as Pending Pro in the app.

 

If there is a lawn treatment service in the account, it will remain active if the lawn mowing service is paused. Lawn Treatment is not able to be paused so you would have to cancel the service if you don't want to receive it while your lawn mowing is paused. 

Lawn Treatment will automatically be paused during Winter and resume in Spring. You are not required to take any action.

 

The Pause will take effect immediately if not within 48 hours of service, and you will not have service until the following Spring.

No. Additional Services, including Recurring Additional Services, cannot be paused.

If you have multiple properties, each property will have to be paused separately.

No. You will not keep your price as the price may go up due to the current market price in the area.

 

Yes, you can order additional services while on Pause.

 

Yes, you will keep the same Pro if the Pro is available next season as long as the Pro is still active.

Yes, you will receive an email as a reminder before your service resumes.

You can find your current Lawn Mowing Frequency in your Lawn Love app, by going to the Service menu.

 

If you selected Monthly Frequency during the fall and winter months, it will automatically return to your previous Frequency, either Weekly or Bi-weekly, in the spring.

You will receive an email alerting you to the coming change before it takes effect.

 

You can change your recurring service's frequency by going to the service and choosing Change schedule, and then Change frequency.

 

Frequency change is only applicable to recurring services. You cannot change the frequency for one-time services.

 

Yes, you can select from the available frequencies and their corresponding fees.

Weekly - Your service will be every 7 days

Bi-Weekly - Your service will be every 14 days

Monthly - Your service will be every 28 days

The Monthly frequency option is not available during the Spring and Summer months. Once Spring arrives, the Monthly option will disappear from the app.

When Customers with a Monthly mowing frequency pause for the season, the frequency is changed to Bi-Weekly so that they start the season at a better mowing frequency.

It means that your Pro is not available and cannot perform the service on that date.

 

Rescheduling must be done at least 48 hours before your original scheduled date.

 

If you requested a One-Time Reschedule, you will receive an email notification once the Pro accepts or rejects your request. If the Pro does not respond to your request within 24 hours, it will expire and will not be processed.

If you requested a Change Service Window, there won't be notifications but you can check the app if your request has been processed. If the Pro does not respond to your request within 48 hours, it will expire and will be automatically approved.

 

If the requested day is within 48 hours, the schedule change will take effect next week.

 

Yes, you can have additional services skipped as long as they are recurring. 

If the Required Service date is moved earlier, the related service will not change its scheduled dates. If the Required Service date is moved later, the related service will adjust accordingly to maintain the same day gap between services.